CRITICAL TO CONSUMERS
Distinguish your brand from your fiercest competitors through a positive perception.
Unlock opportunities with Facebook reviews management services
Your prospects are screening your organisation on the world’s largest social media network. As a globally-utilised platform that enables anyone to review their experiences with companies, potential customers can get an instant perception of you that shapes whether or not they choose to do business with you. Facebook remains critical to brands, and best practices enforced by specialists are essential to ensure the platform benefits you.
Our specific understanding of the Facebook network makes Facebook reviews management with Impressive a key service to organisations across Australia. Necessary to both maintain your image and remove damaging, false reviews, take advantage of the cutting-edge tools we have access to, and welcome new streams of customers looking for brands they can trust.GET A FREE QUOTE
Maximise your value with an integrated social media management approach
Marketing managers and CEOs that work with Impressive benefit from market-leading performance and unparalleled knowledge across the social networks, and we become an ingrained part of your team to continuously add value to your customers. There are no set-and-forget solutions when it comes to social advertising; instead, our in-house specialists show you how to optimise your business model and connect with prospects via Facebook and other social channels.
By focusing on adding value and delighting customers, you’ll naturally generate online positive reviews that yield more leads. When things go wrong or you’re targeted by fake reviews (whether from competitors or abusive campaigns), our reputation experts can monitor your page and act fast, ensuring false reviews are removed and your brand’s image is restored.BOOK A FREE STRATEGY SESSION
Tailored Facebook reviews strategies
Our tier 1 partnership status with Facebook means we’re committed to staying up-to-date with the latest updates and best practices. Impressive is driven to ensure our knowledge is as advanced as it can be, and the best-in-class Facebook strategists can join your team to make it stronger than ever. Our partnership starts with a social media audit and strategy session, which is tailored to your business – whether there’s a review that’s already damaging you or you just want to be proactive with your reputation.
We’ll develop and implement a comprehensive Facebook strategy that’s supported by other platforms if necessary for an omnichannel approach that conveys positive messaging across the board. No matter where you are on your reputation management journey (from claiming your business page to managing your recommendations and maintaining a consistently positive image), we’ll plug into your team and make sure you achieve your goals.GET A FREE QUOTE
An integrated campaign propelled this tech giant to new heights, exploding traffic and revenue
increase in online revenue in five months.
increase in traffic
increase in conversion rates
Switching to a full-funnel strategy led to record-breaking revenue months for this home improvement chain.
increase in in-store revenue
increase in total store visits
increase in total engagements
Optimising this client’s website achieved explosive growth in sales.
Searches for branded clicks increase from 13.8K to 19.9K
month-on-month organic sessions growth
Searches for non-branded terms went from 3.13K to 4.61K
A powerful SEO campaign helped the client hit their 12-month KPI in half the time.
increase in unbranded clicks
organic session increase for geolocation NSW
keywords in top 3 positions
Ivory & Deene
A focused SEO campaign took Ivory & Deene from flat growth to a major boost in organic sales.
more clicks to the website
growth in organic sessions
Billy J Boutique
How an award-winning campaign achieved a 61x ROAS for one of Australia’s biggest online clothing brands.
ROI from the best-performing Google Shopping campaign (PPC)
Ranking keywords (SEO)
A results-driven strategy that more than achieved revenue targets.
increase in total site transactions
increase in total online revenue
increase in organic users
Reputation management services
Our portfolio of reputation management services covers more than just social media. Take steps to build a positive brand perception across the web today.
Enterprise reputation management
Your high authority means one bad review can have a major impact. Protect your reputation and restore your brand’s image with enterprise reputation management.
Google reviews management
Deliver an instant positive message in the first place prospects are searching with comprehensive Google reviews management.
Glassdoor reputation management
Worried about how your organisation is being perceived on Glassdoor? We can make sure your profile is truthful and attractive to potential customers and new employees.
Facebook reviews management FAQs
Negative and fake reviews are the bane of every Facebook page owner. While equally irritating, they need to be dealt with in two very different ways.
If you suspect that your Facebook page is victim to fake reviews – they’re from a competitor or former employee, they recommend a competitor, or they’re sexually explicit or offensive – Facebook has your back. Report the review and it will be passed on to the Facebook moderation team. If they agree with your assessment, it will be deleted and your review score adjusted accordingly.
With legitimate, negative reviews, there’s no way to make them disappear. If someone has had a negative experience with your company and has written truthfully about it, you can’t delete it. Facebook has strict protections in place to prevent page owners taking malicious action against negative reviews and takes a dim view of people trying to remove legitimate reviews from their Facebook page.
Not managing your Facebook reviews properly leaves your business open to abuse, fake reviews and hostile cation from your competitors. While Facebook is willing to support page-owners when fake or abusive reviews are posted, you need to be involved in the process. Constant vigilance allows you to spot and report fake reviews before they become toxic to your brand.
Impressive can help. While removing Facebook reviews might not always be possible, we can help you take proactive steps to minimise negative reviews and maximise positive ones. Let us teach you how to manage negative reviews if and when they appear, allowing you to present your side of the story and sending the message to readers that you’re engaged with feedback.
At Impressive, we don’t talk about social media reputation management as a one-and-done. We prefer an ongoing approach that both remedies existing issues while laying the foundation for future success. As such, there is no definite amount of time a Facebook reputation management campaign can run for – the more you put in, the more you’ll get out.
As for how long it takes to turn a bad review score into a good one, that depends on a few factors. How bad are we talking about? What industry do you work in? What is your competition and your market like? All of these questions will be covered by our specialist in your introductory consultation – book yours today and find out what Impressive could do for you.
Turning on Recommendations for your Facebook page is an easy way to allow past customers to provide feedback, helping you market yourself to leads and other potential customers. Activating it is simple and is done through Page Settings.
Once in Page Settings, select Templates and Tabs on the left column, scroll down and click the button to Add a Tab. From here you’ll be able to add a variety of elements to your page including Live Videos and Events but to activate Recommendations, simply scroll down to its entry on the list and press the Add Tab button next to it.
Allowing Recommendations also makes your page easier to find in Facebook search, helping new customer discover your business.
Removing reviews from a Facebook page requires you to identify a potential fake or abusive review and make a report, after which it will be handed over to the company’s moderation team. The moderation team will assess your report and determine whether the review falls outside of Facebook’s guidelines.
As such, the process can take a varying amount of time. Some business-owners have received feedback within hours, while for some reviews it may take days for the moderation team to render a verdict. Unfortunately, how quickly Facebook assess your report is something outside of our control. Impressive can help you determine whether a review is legitimate or illegitimate and can help you with the reporting process, but once you flag a review it’s out of our hands.
Getting a video removed from a private website is a tricky process, but it has been done. If your business is the subject of a defamatory or insulting video, there are a number of avenues open to you.
Your first call should always be directly contacting the person who posted the video or responsible for hosting the file. In many cases, people have been willing to remove the video without the business having to resort to other forms of pressure. If the video is hosted on Facebook, you can also flag the post for review and Facebook’s moderation team may remove it.
Other channels are open to business-owners in certain circumstances. Impressive has extensive knowledge of the options available to copyright and intellectual property holders. Contact us to learn more.